Shipping & Returns

Shipping

How much does shipping cost?

With orders of $50.00 or more (excluding tax), free economy shipping is available. This includes handling and is available to customers in the U.S. only, excluding Hawaii, Alaska, Puerto Rico, and the U.S. Territories. With flat rate shipping, your parcel should arrive within 3 to 8 business days. Shipments are sent via USPS, DHL, or FedEx.

For orders under $50.00, economy shipping is available for a flat rate shipping cost of $6.99. This includes handling and is available to customers in the U.S. only, excluding Hawaii, Alaska, Puerto Rico, and the U.S. Territories. With economy shipping, your parcel will arrive within 3 to 8 business days. Shipments are sent via USPS, DHL, or FedEx.

Black Friday & Cyber Monday Sale:
With orders of $75.00 or more (excluding tax), free shipping is available. This includes handling and is available to customers in the U.S. only, excluding Hawaii, Alaska, Puerto Rico, and the U.S. Territories. With free economy shipping, your parcel will arrive approximately within 3 to 8 business days. Shipments are sent via UPS.

For orders under $75.00, flat rate shipping is available for a flat rate shipping cost of $ 6.99. This includes handling and is available to customers in the U.S. only, excluding Hawaii, Alaska, Puerto Rico, and the U.S. Territories. With free economy shipping, your parcel will arrive approximately within 3 to 8 business days. Shipments are sent via UPS.

Standard shipping is available to all orders for a flat shipping cost of $9.99. This includes handling and is available to customers in the U.S. only, excluding Hawaii, Alaska, Puerto Rico, and the U.S. Territories. With standard shipping, your parcel will arrive within 2 to 5 business days. Shipments are sent via USPS, DHL, or FedEx.

When will I receive my order?

This will largely depend on the shipping method you select, however we do try to get our products to you as quickly as possible. Our warehouse guarantees a 24 hours order fulfillment turnaround, and our shipping options vary from 2 to 8 business days in transit.

All orders placed will receive a tracking number so that you may monitor your order shipment.

How do I track my order?

As soon as your order has shipped, we'll notify you by email providing you with the tracking information for your package! Use this number to track your shipment online or reply to any of your order update emails. Our Customer Service team will be happy to help you track your order!

Please be advised that COVID-19 is resulting in delays in delivery. Please refer to your shipping information email for your tracking number. We appreciate your patience.

Do you ship to Hawaii, Alaska, Puerto Rico, or the U.S. Territories?

Do you ship outside of the U.S.?

We currently ship to the U.S. and Canada. For our Canadian customers, you can purchase Kalaya items on our Canadian site.

Returns

What is your return policy?

You have 30 days after receiving your order to decide if you want to keep or return your items. Returned items will be credited back to you for the full amount of the purchase price per each purchased product in your original form of payment or in store credit, offered through a gift card.

Message us through our Contact Page or email us at customerservice@avariahb.com to let us know which products you would like to return, and why. A team member will get in touch to confirm the return, and then a refund will be issued upon the products return to the warehouse.

When returning an item, you are responsible for the cost of return shipping, and must provide a tracking number to a Customer Service representative. Original shipping charges will not be credited or refunded when returning items. To qualify for a refund or credit, all items must be in the same condition in which you received them (sealed packaging without interference).

We will do our best to accommodate you; however, there are just a couple of conditions that must be met for the return and subsequent refund to be issued:
Opened or used products, or any items marked as non-refundable on the product page are not within our return guidelines.

We also cannot accept any returns from products in the following categories:
Items which have been removed from their original packaging, assembled or modified and any items marked as non-returnable on the product page.

How do I return an item?

How to create an order return:
Message us through our Contact Page, email customerservice@avariahb.com, or simply dial into our helpful Customer Service desk at 1.855.830.4961 and let us know which products you would like to return, and why. An Avaria HB Team Member will get in touch to confirm the return, and then a refund will be issued on the products returned.

Package the item(s) in a way to ensure they arrive in the same condition you received them in. Be sure to include a note stating "Return of Order Number ___" inside the outer package

Please send returned items to:
Rakuten Super Logistics
Attn. Avaria Health & Beauty Corp.
325 Lasley Avenue
Hanover Township PA 18706 USA

Keep a record of the tracking number and share it with your Customer Service Representative.