This privacy policy describes how Kalaya, Avaria Health & Beauty Corp. (“we”, “us” or “our”) collects, uses, shares, and protects personal information. It also tells you about the rights and choices you have with respect to your personal information, and how you can reach us to get answers to your questions.

This privacy policy covers the “personal information” that Kalaya obtains about you in various contexts, both online and offline, including when you visit our websites, communicate with us, or participate in any of our programs or events. When we use the term “personal information” we are referring to information that identifies, relates to, describes or can be associated with you. Our websites may include links to third party websites and/or applications. Please note that we have no control over the privacy practices of websites or applications that we do not own.

Why Do We Need Your Personal Information?

You may visit our website without providing us with any information. We do however require information from you in order to provide you with satisfactory customer service.

We require this data for the following uses:

  • To maintain a commercial relationship with you.
  • To provide you with ongoing service, such as to provide you with products and services or to process returns.
  • To respond to your inquiries.
  • To communicate with you about your orders, subscriptions, and reservations, as well as our products, services, sales, offers, and promotions.
  • To comply with legal obligations, to establish or exercise our rights, and to defend against a legal claim.
  • To identify you when you visit our websites or stores.
  • To conduct research and analytics, including improving our services and product offerings.
  • To send marketing and advertising communications.
  • To detect security incidents, and to investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including attempts to manipulate or violate our policies, procedures, and terms and conditions.
  • To provide and maintain the functionality of our website, including identifying and repairing errors or problems.
  • To support core business functions, including to maintain records related to business process management, loss and fraud prevention, and to collect amounts owing to us.
With Whom Does Kalaya Share your Information?

In addition to the specific situations discussed elsewhere in this privacy policy, we disclose personal information in the following circumstances:

  • Service Providers. We share certain personal information with third parties that perform services to support our core business functions and internal operations (e.g., fulfilling orders, delivering packages, complying with your request for the shipment of products to or the provision of services by a third party intermediary, sending postal mail and e-mails, analyzing customer data, providing marketing assistance, administering our Ratings & Reviews, processing credit card and debit card payments, investigating fraudulent activity, and providing customer service).
  • Social Media Platforms and Networks. Some of our websites have features such as, plugins, widgets, or and other tools made available by third parties that may result in information being collected or shared between us and the third party. For example, if you use Facebook’s “Like” feature, Facebook may register the fact that you “liked” a product and may post that information on Facebook. Their use of your information is not governed by this privacy policy.
  • Public Forums. Our websites provides the opportunity to post content in a public forum. For example, to provide Ratings & Reviews, and to receive product recommendations. If you decide to submit information in these public forums, that information will be publically available.
  • Legal Process. We may disclose personal information in response to subpoenas, warrants, court orders, government inquiries or investigations, or to comply with relevant laws and regulations. We may also disclose information to establish, exercise, or protect the rights of our company, employees, agents, and affiliates; to defend against a legal claim; to protect the safety and security of our visitors; to detect and protect against fraud; and to take action regarding possible illegal activities or violations of our policies.
  • Other Instances. We may ask if you would like us to share your information with other third parties who are not described elsewhere in this privacy policy.
Security of Your Personal Information

We realize that individuals trust us to protect their personal information. We maintain reasonable and appropriate physical, electronic and procedural safeguards designed to help protect your personal information. While we attempt to protect your personal information in our possession, no method of transmission over the internet, or security system is perfect, and we cannot promise that information about you will remain secure in all circumstances.

Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control.

Transmission to Other Countries

Kalaya, Avaria Health & Beauty Corp. is located in Canada and our service providers may be located in Canada, the United States or other countries. As a result, your personal information may be processed in a foreign country where privacy laws may be less stringent than the laws in your country. By submitting your personal information to us you agree to the transfer, storage and processing of your personal information in a country other than your country of residence including, but not necessarily limited to, Canada and the United States.

Information for California Residents

California Information Collection and Sharing Disclosure. California law indicates that organizations should disclose whether certain categories of personal information are collected, “sold,” or disclosed for an organization’s “business purpose” (as those terms are defined under California law).

The following describes the categories of personal information we collect and to whom we disclose such information for business purposes. Please note that because this list is comprehensive, it may refer to types of information that we collect and share about people other than you, including Kalaya customers, employees, contractors, and job applicants. For example, while we may collect and disclose credit card or debit card numbers in order to process payments for orders placed with us, we do not collect such information from individuals that submit questions through our website’s “Contact Us” page. Note that we do not sell personal information. We use third party behavioral advertising.

You can find a list of the categories of personal information that we collect and share below:

  • Customer identifiers – such as real name, alias, postal address, unique personal identifier, online identifier, internet protocol (IP) address, e-mail address, account name, signature, driver’s license number, passport number or other similar identifiers. We may disclose this type of information to third parties for our business purposes. This may include advertising networks, business partners, data analytics providers, government entities (as may be needed to comply with law or prevent illegal activity), internet service providers, marketing partners, operating systems and platforms, our corporate affiliates or subsidiaries, our service providers, payment processors and financial institutions, product and service fulfillment companies, and social media networks.
  • Job applicant/employee identifiers – such as real name, alias, postal address, unique personal identifier, online identifier, e-mail address, account name, signature, social security number, driver’s license number, passport number, or other similar identifiers. We may disclose this type of information to third parties for our business purposes. This may include government entities (as may be needed to comply with law or prevent illegal activity), internet service providers, our corporate affiliates or subsidiaries, our service providers, and payment processors and financial institutions.
  • Financial information – such as credit or debit card number, bank account number, or other financial information. We may disclose this type of information to third parties for our business purposes. This may include business partners, government entities (as may be needed to comply with law or prevent illegal activity), internet service providers, operating systems and platforms, our corporate affiliates or subsidiaries, our service providers, payment processors and financial institutions, and product and service fulfillment companies.
  • Medical/health insurance information – such as information regarding an individual’s medical history, mental or physical condition, or treatment. For example, if you tell a customer service representative about a skin condition, an allergy, or a symptom that might indicate illness. Kalaya does not store that information.
  • Characteristics of protected classifications under California or federal law. We may disclose this type of information to third parties for our business purposes. This may include advertising networks, business partners, data analytics providers, government entities (as may be needed to comply with law or prevent illegal activity), our corporate affiliates or subsidiaries, and our service providers.
  • Commercial information. We may share this type of information with third parties for our business purposes. This may include advertising networks, business partners, data analytics providers, government entities (as may be needed to comply with law or prevent illegal activity), operating systems and platforms, our corporate affiliates or subsidiaries, our service providers, payment processors and financial institutions, product and service fulfillment companies, and social networks.
  • Internet or other electronic network activity information. We may share this type of information with third parties for our business purposes. This may include advertising networks, business partners, data analytics providers, government entities (as may be needed to comply with law or prevent illegal activity), operating systems and platforms, our corporate affiliates or subsidiaries, our service providers, and social networks.
  • Geolocation data. We may share this type of information with third parties for our business purposes. This may include advertising networks, business partners, data analytics providers, government entities (as may be needed to comply with law or prevent illegal activity), internet service providers, operating systems and platforms, our corporate affiliates or subsidiaries, our service providers, and social networks.
  • Audio, electronic, visual, or similar information. We may share this type of information with third parties for our business purposes. This may include government entities (as may be needed to comply with law or prevent illegal activity), internet service providers, operating systems and platforms, our corporate affiliates or subsidiaries, and our service providers.
  • Professional or employment-related information – such as information about your education and employment history if you submit a job application with us or become an employee. We may share this type of information with third parties for our business purposes. This may include government entities (as may be needed to comply with law or prevent illegal activity), our corporate affiliates or subsidiaries, and our service providers.
  • Inferences drawn from the information identified above. We may share this type of information with third parties for our business purposes. This may include advertising networks, business partners, data analytics providers, government entities (as may be needed to comply with law or prevent illegal activity), our corporate affiliates or subsidiaries, our service providers, and social networks.

Please note that because this list is comprehensive it may refer to types of information that we collect and share about people other than yourself. In addition, if you would like more information concerning the categories of personal information (if any) we share with third parties or affiliates for their direct marketing purposes, please submit a written request to us using the information in the "Communicating With Us" section below.


How to Submit a Request

If you are a Kalaya customer and would like to request access to or deletion of your personal information, please email us at customerservice@avariahb.com or call us at 1-888-829-7165. Your right to access or delete your personal information is subject to applicable legal restrictions. We do not discriminate against California residents who exercise any of their rights described in this privacy policy.

In order for us to process requests to access or delete your information, we will need to verify your identity to confirm that the request came from you. We may contact you by phone or e-mail to verify your request. Depending on your request, we will ask for information such as your name, and an e-mail address that you have used with Kalaya, or a phone number you have used with Kalaya. For certain requests, we may also ask you to provide details about the most recent purchase you made online or in store.

You may designate an authorized agent to submit a request on your behalf to access or delete your personal information. To do so, you must: (1) provide that authorized agent written and signed permission to submit such request; and (2) verify your own identity directly with us. Please note, we may deny a request from an authorized agent that does not submit proof that they have been authorized by you to act on your behalf.

If you have been designated as an authorized agent to submit a request on behalf of another Kalaya customer, you must (1) provide a signed request by the Kalaya customer, and (2) attach the signed request when you email us.

Notice of Financial Incentive

We offer our customers a loyalty program (Kalaya Rewards) that provides certain perks, such as rewards and exclusive offers. We may also provide other programs, such as giveaways, contests, or other similar promotional campaigns (collectively, the “Programs”). When you sign up for one of these Programs, we typically ask you to provide your name and contact information (such as email address and/or telephone number). Because our Programs involve the collection of personal information, they might be interpreted as a “financial incentive” program under California law. The value of your personal information to us is related to the value of the free or discounted products or services, or other benefits that you obtain or that are provided as part of the applicable Program. This value is based on the expense related to offering those products, services, and benefits to Program participants.

You may withdraw from participating in a Program at any time by contacting us using the designated method set forth in the applicable Program rules. Visit the terms and conditions page of each Program to view full details, including how to join.

Communicating with Us

If you have any questions about our privacy or security practices, you can contact us by mail, telephone, or e-mail:

Kalaya | Avaria Health & Beauty Corp.
Unit 5, 650 Jamieson Parkway
Cambridge, Ontario, N3C 0A5  Canada

1-888-829-7165
customerservice@avariahb.com

If we need, or are required, to contact you concerning any event that involves your personal information we may do so by e-mail, telephone, or mail.

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