Refund Policy

You have 30 days after receiving your order to decide if you want to keep or return your items. Returned items will be credited back to you for the full amount of the purchase price per each purchased product in your original form of payment or in store credit, offered through a gift card.

Message us through our Contact Page or email us at customerservice@avariahb.com to let us know which products you would like to return, and why. A team member will get in touch to confirm the return, and then a refund will be issued upon the products return to the warehouse.

When returning an item, you are responsible for the cost of return shipping, and must provide a tracking number to a Customer Service representative. Original shipping charges will not be credited or refunded when returning items. To qualify for a refund or credit, all items must be in the same condition in which you received them (sealed packaging without interference).

We will do our best to accommodate you; however, there are just a couple of conditions that must be met for the return and subsequent refund to be issued:

Opened or used products, or any items marked as non-refundable on the product page are not within our return guidelines.

We also cannot accept any returns from products in the following categories:

Items which have been removed from their original packaging, assembled or modified and any items marked as non-returnable on the product page.

How do I return an item?

How to create an order return:

Message us through our Contact Page, email customerservice@avariahb.com, or simply dial into our helpful Customer Service desk at 1.855.830.4961 and let us know which products you would like to return, and why. An Avaria HB Team Member will get in touch to confirm the return, and then a refund will be issued on the products returned.

Package the item(s) in a way to ensure they arrive in the same condition you received them in. Be sure to include a note stating "Return of Order Number ___" inside the outer package

Please send returned items to:

Rakuten Super Logistics
Attn. Avaria Health & Beauty Corp.
325 Lasley Avenue
Hanover Township PA 18706 USA

Keep a record of the tracking number and share it with your Customer Service Representative.