Below are some common customer FAQs, but if you still have questions please contact our Customer Support Team at 1.885.830.4961 or email@example.com.
- USA Specific
- Shipping + Returns
- Account + Emails
If you have an immediate issue or question, you can click the chat button below to chat live with a Customer Service representative on our Facebook page.
Or you can click the Chat button at the bottom of the page to chat directly on the site.
If you’re shopping within Canada, please shop on our Canadian site, www.kalaya.ca.
Shipping + Returns
For orders under $50.00, economy shipping is available for a flat rate shipping cost of $6.99. This includes handling and is available to customers in the U.S. only, excluding Hawaii, Alaska, Puerto Rico, and the U.S. Territories. With flat rate economy shipping, your parcel will arrive approximately within 3 to 8 business days. Shipments are sent via UPS.
Standard shipping is available to all orders for a flat rate shipping cost of $9.99. This includes handling and is available to customers in the U.S. only, excluding Hawaii, Alaska, Puerto Rico, and the U.S. Territories. With standard shipping, your parcel will arrive within 2 to 5 business days. Shipments are sent via UPS.
Message us through our Contact Page or email us at firstname.lastname@example.org to let us know which products you would like to return, and why. A team member will get in touch to confirm the return, and then a refund will be issued upon the products return to the warehouse.
When returning an item, you are responsible for the cost of return shipping, and must provide a tracking number to a Customer Service representative. Original shipping charges will not be credited or refunded when returning items. To qualify for a refund, all items must be in the same condition in which you received them (sealed packaging without interference).
We will do our best to accommodate you; however, there are just a couple of conditions that must be met for the return and subsequent refund to be issued: Opened or used products, or any items marked as non-refundable on the product page are not within our return guidelines.
We also cannot accept any returns from products in the following categories: Items which have been removed from their original packaging, assembled or modified and any items marked as non-returnable on the product page.
Package the item(s) in a way to ensure they arrive in the same condition you received them in. Be sure to include a note stating "Return of Order Number ___" inside the outer package.
Please send returned items to: Rakuten Super Logistics Attn. Avaria Health & Beauty Corp. 325 Lasley Avenue Hanover Township PA 18706 USA
Keep a record of the tracking number and share it with your Customer Service Representative.